Automatically monitor and respond to online reviews: Google, Trustpilot, Yelp, and more — fast response, better ranking.
Online reviews on Google, Trustpilot, Yelp, and industry-specific portals have a massive influence on potential customers' purchasing decisions. Studies show that 93% of consumers read online reviews before making a purchase, and businesses with ratings below 4 stars receive up to 70% fewer clicks. Yet many companies ignore their reviews or respond weeks late.
Manually monitoring dozens of review platforms is practically impossible: Google Business Profile, Trustpilot, Yelp, Kununu, ProvenExpert, industry-specific portals, and social media reviews — each platform requires its own login, its own interface, and its own response format. Without dedicated staff, reviews often go unanswered for days.
Negative reviews are especially critical: every unanswered criticism not only hurts reputation but also signals to Google that the business doesn't actively communicate with its customers. This directly affects local SEO ranking. At the same time, companies miss valuable feedback that could be used to improve their products and services.
Our review management workflow aggregates reviews from all relevant platforms into a single dashboard. New reviews are captured in real-time, analyzed by sentiment (positive, neutral, negative), and provided with a suggested response. Positive reviews automatically receive a personalized thank-you message — negative ones are immediately forwarded to the responsible team, including a suggested response.
The AI generates context-aware responses that address the specific content of each review: if customer service was praised, the response thanks them for it. If a long wait time was criticized, the response apologizes and offers a solution. Every generated response can be reviewed and adjusted before sending — or for non-critical positive reviews, published fully automatically.
Additionally, the workflow creates monthly sentiment reports with trends, frequently mentioned topics, and action recommendations. This lets you systematically identify which areas of your business delight customers and where improvement potential exists. Automatic reminders to satisfied customers also proactively increase the number of positive reviews.
Google Business Profile, Trustpilot, Yelp, ProvenExpert, Kununu, TripAdvisor, Facebook reviews, and industry-specific portals. Additional platforms can be integrated on request.
You decide: positive reviews can be answered fully automatically. For negative reviews, we recommend an approval process where the response is reviewed before publishing.
Yes, the workflow can automatically send a friendly review request via email or SMS after a purchase or service — timed to maximize response rate.
We analyze your process and show you the concrete savings potential — no strings attached.
Or reach out directly: info@automate-it.dev